INDICATION

SOLUTION

The contrast needs to be adjusted.
Nurit 3000 or 3020 model
Hold down the blue 'FUNC' key and press the 'FORCED' or 'RETURN' keys to adjust the contrast down or up.
IVI 3000 (Check Manager)
Hold down the 'CLEAR' button until it says PASSWORD. Put in 246135 and press ENTER. Terminal will say UNIT CONFIG MODE. Press ENTER and 5. Terminal will respond with 'CONTRAST xx' Use the * and # keys to adjust down or up. Press ENTER and CLEAR to go back to idle prompt.

LIP NURIT model
Press MENU/ESC 51 and ENTER. Terminal will prompt for correct date & time. Once the date & time are entered press MENU/ESC until it goes back to Credit Sale account.
IVI 3000 (check manager)
Hold down the 'CLEAR' button until it says PASSWORD. Put in 246135 and press ENTER. Terminal will say UNIT CONFIG MODE. Press ENTER and 2. Terminal will prompt for the YEAR (4 digits) the month (2 digits) the day (2 digits) the hour (2 digit military hour 00->23) and the minute (2 digits). Terminal will flash the new date and time. Press ENTER and CLEAR.

DISPLAY

PROBABLE CAUSE

The driver license was not entered correctly or the wrong state code was used. Ensure you enter all letters and numbers of the license. Use the ALPHA COPY key to convert the number to the letter on the key.

The check number does not match what is on the check or the check is a temporary check. Temporary checks can not be truncated.

There was an error from the check read. Re try transaction.

Either '0' was entered or a negative number. The amount must be at least $1.00 or more

This is a security precaution not an error. Do the transaction again. When the terminal prompts for the license it must be swiped through the card reader.

When the license was swiped the card reader did not pick up all the data. Try again, if it still fails then key it in.

The terminal does not see the phone line or the line is being used by someone. Check the phone connections and verify the line is open for the terminal to use.

This can also be casued by the terminal needing to dial a 9 or some other digit to access an outside line. If this is happens then the download file will need to be re-done. For Omni 3740,3750, Ingenico ELite, and IVI 3000 all you need to do enter the correct digit in the 'EXCHANGE PREFIX' spot just above the terminal type and update the merchant record. This will automatically update the download file. It will be ready to re-load. If the terminal is any other type the file will need to manually be changed.

The terminal may not have actually dialed out. Make sure there is dial tone for the terminal. Make sure the phone cord is plugged into the jack labled 'LINE' on the termnial if there is more than one jack.

This can also be caused by too many devices sharing the same phone line. A fax or computer even if not on can cause enough load on the line for the terminal to not dial correctly. To fix this disconnect the other devices from the phone line. Try again. If it still fails the terminal could have a modem that is failing.

May be also be caused by the terminal needing to dial a 9 or some other digit to access an outside line. If this happens then the download file will need to be re-done. For Omni 3740,3750, Ingenico ELite, and IVI 3000 all you need to do enter the correct digit in the 'EXCHANGE PREFIX' spot just above the terminal type and update the merchant record. This will automatically update the download file. It will be ready to re-load. If the terminal is any other type the file will need to manually be changed.

The terminal does not see the phone line or the line is being used by something else. Check the phone connections and verify the line is open for the terminal to use and its plugged into the jack on the terminal that says 'LINE' if there is more than one jack on the terminal.

It could be due to too many devices sharing the same phone line. Even if off a fax or computer can degrade the signal strength on a weak line to the point where the terminal doesn't see an open line. If there are other devices, disconnect the phone line from them. If that fixes it then the phone line needs repaired by the phone company.

This can also be casued by the terminal needing to dial a 9 or some other digit to access an outside line. If this happens then the download file will need to be re-done. For Omni 3740,3750, Ingenico ELite, and IVI 3000 all you need to do enter the correct digit in the 'EXCHANGE PREFIX' spot just above the terminal type and update the merchant record. This will automatically update the download file. It will be ready to re-load. If the terminal is any other type the file will need to manually be changed.

This is usually caused by static on the phone line. Try it again

This is usually caused by noise on the phone line. Do the transaction again. Don't worry about charging the account twice. Our system will only process a check one time regardless of the number of times attempted.

If the transaction you are voiding was not entered today you can not void it. The transaction you are trying to void must be the last one done. If it is not, it can not be voided. The only option is to give the customer a cash refund.

This indicates the imager was unable to upload its images. The terminal will stop accepting checks until the imager is able to upload or delete the check images.
First verify the imager has 3 wires connected to it.
Verfy phone line connected to an outlet.
Ask if merchant turns machine off at night.
Once all are corrected try to force upload by pressing ESCAPE & 3. Scroll to CHECK READER and press ENTER. Select UPLOAD IMAGES.
If it fails to upload ESCAPE out and do again except select DELETE imgages instead of UPLOAD IMAGES.
If deleting imgages was necessary it will need downloaded again.

If download required
Verify the equipment in the merchant record matches what the store has. In some cases the terminal will be stuck on KEY DISABLED. In that situation use one of the following to get to the download menu.

Press: BATCH, MENU, VOID, ENTER at same time
Press: 1,5,9,REVIEW at same time
Press MENU,9
Press:1,5,9,REVIEW at same time while disconnect/reconnect power

A password may be required. Try the date in the format of
DDMM or MMDDYYYY
Download Instructions

INDICATION

SOLUTION

Lip Nurit Terminals

Press MENU/ESC (If terminal asks for password it will be the day & month ddmm format). Then press 36. Terminal will respond with 'CHOOSE EDC TYPE'. Press VOID until it says 'CHECK' Press ENTER. Press 2 three times. Press MENU/ESC until it goes back to CREDIT SALE ACCOUNT. If this does not fix a missing 'name' or 'phone number' space on the receipt then it is missing from the download file. Call the main office and ask them to add the name & phone # lines to the merchants receipt. Once done down load the terminal.

Lip Nurit Terminals

Press MENU/ESC and 32. Terminal will will say MANAGER CARD OR ESC for PASSWORD. Press MENU/ESC and put in the day and month in the format of ddmm and press ENTER. Terminal will respond with 'NO PAPER MODE 1 YES'. Press 2 and ENTER. Press MENU/ESC until terminal goes back to 'CREDIT SALE ACCOUNT'.

Thermal paper printer Most terminals

The paper is up side down. The paper should feed off the bottom of the roll into the terminal.

Two Ply receipt (Rarely used )

INDICATION

PROBABLE CAUSE/SOLUTION

If check reader light goes RED as check is running through, the check may be too damaged to work. If the check is folded or in any other way not 'Crisp' it could be at fault. See if the customer can give you another one to try.

If this is an on going problem the reader could be too close to something electrical. Computers, printers, power supplies generate magnetic fields which interfere with the readers operation. Make sure the reader is at least a foot away from other devices. Turn the power to the reader off and back on again to reset.

The reader may be dirty. Turn the reader up side down and shake it to loosen anything that may be stuck in the check reading track. You may also blow into the slot to help remove anything that may be blocking the check from being read correctly.

If there was a recent power outage or electrical storm and the reader was not on a surge suppressor it may have been electrically damaged. If this is suspected the only option may be to replace it and use a protection device next time. If the reader needs replacing contact the sales rep. Usually the equipment is leased and is covered by an extended warranty.

ALL except RDM 5000/6000 & Ingenico 2600:
The check reader is probably not configured. Make sure the proper configuration check has been run through the reader. A configuration check looks similar to a normal check except it will have a picture of a terminal on it and the name of terminal it is for. Normally the reps will have these to set up the merchant's terminals. If they don't have any please contact us so we can get them out to the rep. When the configuration check is run through the green light will blink several times. Once this is done try it again.

Cable Connections
If this doesn't work check the cables. On Lip Nurit terminals the check reader cable must be plugged into COM 1 or RS232. Verify it since there are 2 ports that look the same COM 1 & COM 2. On Verifone Tranz 420/460 terminals make sure it is plugged into the jack labeled RS232. On Zon & Tranz terminals it must be plugged into the printer port.

Incompatable Program;
Another posibility is the file build is incompatable for the service selected on Nurit. This can be corrected by using a different application. The most common ones that fail are the 6 plus and 7 plus applications. It may be due to the rep not sending the ESC 39 report which shows the application the terminal has. If we build the file with a different application than what it has it may not work correctly. In those cases the rep should re-download from the credit card providor and print the ESC 39 report and send it to us so we can make the necessary corrections.

No check reader light:
If no light is lit on the reader the power supply should be checked. If the power is plugged in, the power supply itself is probably bad. Please contact sales rep to get replaced. If the light is lit but it will not pull the check through then it has a bad check sensor switch. It will need replaced. Contact the sales rep for replacement.

Reader Light lit.:
Not an Imager:
If it is not an imager the reader may be dirty. Turn it up side down and shake it to loosen any particles that may be blocking the check from passing through the reader. You may also blow air through the slot to remove foreign matter.
Is an Imager:
The imager may need to be reset. To do this turn the power to the imager off. Put a check in the imager as far as it will go with the power off. Turn the imager back on. Once it stops flashing remove the check and it should work. This may also caused by the imager failing to upload its images which will cause it to stop functioning. Terminal may also say 'key locked'. See the section below 'Image Upload Failed' to fix this.

1.See if any changes since original setup & if any images ever received.
2.Verify equipment left on at night.
3.Verify cable connections
4.Verify equipment merchant has matches our record
5.Dialing prefix
6.Test Upload

1 Ask if anything changed since first setup.
Equipment or service changes by credit card providor or rep will affect our setup. The merchant may have swapped a check reader for an imager or vis versa. Make changes to our download and merchant record to reflect what merchant has. See if any images ever received. If any have been then more than likely re-downlaoding will correct problem or checking that all cabels/wires are connected and terminal left on at night.

2 Ask if they leave the terminal plugged in at night. It is required the terminal and imager be connected to power and the imager have access to the phone line to work. Typically the imager with automatically batch out late at night.

3 Verify correct cables & phone line connected to imager.
Check that the imager if RDM or Ingenico has 3 wires connected to it. If not one is missing. Ask if the merchant has DSL on the same line. If they do a DSL filter will need to be connected. Ask if they leave the power connected to the reader & terminal at night. This is required since that is when the imager uploads its images. The cable serial numbers will be listed in the connection diagram if known. The cables will have a small white tag with the serial number on it. If the cable number is wrong it will not work. Nurit Connection   Verifone Connection

4 Verify correct Imager
    LIPMAN Press ESC & 3. Use the void key to scroll down to 'CHECK READER' press enter on that. If it asks for a password put in the date as follows DDMM and press enter. The first option should be 'Check RDR Type'. Press Enter on that and it should come back and say either 'RDM is Connected' or 'Magtek is Connected' If it doesnt then the terminal needs downloaded.
If correct type shown look in the merchant record and verify we have the correct type of terminal and imager listed as what they actually have.
If its wrong change it and rebuild the file and have it downloaded again. The type of file will depend on the imager connected. Usually if its a Magtek imager it will need to be either POS 6 PLUS or POS 7 PLUS. The STD files may not work. ALso try to use EVEN versions and try to avoid using a higher version than what is on the terminal setup.
   VERIFONE OMNI If equipment merchant has is not what we have listed change the imager in our record. File is automatically corrected and can be reloaded immediately.
If correct and imager is a MAGTEK do the following.
1.If config check not swiped through do so now. Light will blink GREEN several times when swiped through reader. Press MENU/ESC and number 3. Scroll down to BRIDGE COMM and press ENTER. Set the 3 items
as followes:
PHONE=18004067973   (Press ENTER and enter Phone #)
BAUD =14400   (Pressing enter changes the value)
VIA >MODEM   (Pressing enter changes the value)
Press MENU ESC to get back to CREDIT SALE

5Dialing prefix, a 9 needed
  Ask the person if they need a '9' to dial out, If yes then make sure
  to add the 9 to the ISP Phone Number in the Check Imgage section of the
  download file. Once done do a download.
  VERIFONE OMNI
  Just make the change in 'exchange prefix' on merchant record and re-load.
  LIPMAN
  bAsk if the terminal was downloaded recently by the credit card provider.
  If yes have them print the EDC (ESC 43 ) and Terminal Setup (ESC 39)
  and fax it to us. The credit company does not know our setup so it will
  need reloaded. We need the new edc and terminal setup for any changes
  to the file. Once the file is rebuilt have merchant re download the terminal.
  c The imager may have lost part of the configuration due to power
  surges. At this point it may be best to download the terminal
  Make sure ALL steps are followed. The imager will fail if any of them are left out.

6 TEST UPLOAD  LIPMAN RDM/Ingenico Press MENU/ESC and 3. Press 'VOID' until it says CHECK READER. Press ENTER and use the VOID key to select 'SEND IMAGES'. The images should be viewable from the merchant statement if uploaded correctly.   Magtek Press FUNC 62 on the 3020 and 2085. For any other types press FUNC 22 to do a BIDGE UPLOAD. Terminal should respond with upload succesful.

FAILURE If there is past history of the machine working correctly.
If it has been downloaded again and it still fails then it may be the imager is damaged. The only thing to do is have the merchant call the rep for a replacement. If the merchant is leasing the imager then the leasing company will usually offer a free replacement. They can call them too. We won't know who the leasing company is but they can check their bank statement and the name will be on there. They can use 800 directory assistance to find them, 800-555-1212.