INDICATION

SOLUTION

Terminal display too light or unreadable

The contrast needs to be adjusted.
Nurit 3000 or 3020 model
Hold down the blue 'FUNC' key and press the 'FORCED' or 'RETURN' keys to adjust the contrast down or up.
IVI 3000 (Check Manager)
Hold down the 'CLEAR' button until it says 'PASSWORD'. Put in 246135 and press ENTER. Terminal will say 'UNIT CONFIG MODE'. Press ENTER and 5. Terminal will respond with 'CONTRAST xx' Use the * and # keys to adjust down or up. Press ENTER and CLEAR to go back to idle prompt.

Wrong Date In Terminal

LIP NURIT model
Press MENU/ESC 51 and ENTER. Terminal will prompt for correct date & time. Once the date & time are entered press MENU/ESC until it goes back to Credit Sale account.
IVI 3000 (check manager)
Hold down the 'CLEAR' button until it says PASSWORD. Put in 246135 and press ENTER. Terminal will say UNIT CONFIG MODE. Press ENTER and 2. Terminal will prompt for the YEAR (4 digits) the month (2 digits) the day (2 digits) the hour (2 digit military hour 00->23) and the minute (2 digits). Terminal will flash the new date and time. Press ENTER and CLEAR.

INDICATION

SOLUTION

Receipt is missing disclaimer paragraph, signature line, printed name line, or phone number line.

Lip Nurit Terminals

Press MENU/ESC (If terminal asks for password it will be the day & month ddmm format). Then press 36. Terminal will respond with 'CHOOSE EDC TYPE'. Press VOID until it says 'CHECK' Press ENTER. Press 2 three times. Press MENU/ESC until it goes back to CREDIT SALE ACCOUNT. If this still doesnt fix it then it is missing from the download file. Call the main office tell them to add the name & phone # lines to the 'trailer message' in the download file. Once done re download the terminal.

No receipt prints and terminal is flashing NPM

Lip Nurit Terminals

Press MENU/ESC and 32. Terminal will will say 'MANAGER CARD OR ESC for PASSWORD'. Press MENU/ESC and put in the day and month in the format of ddmm and press ENTER. Terminal will respond with 'NO PAPER MODE 1 YES'. Press 2 and ENTER. Press MENU/ESC until terminal goes back to CREDIT SALE ACCOUNT.

Receipt prints but is blank

Thermal paper printer Most Common used

The paper is up side down. The paper should feed off the bottom of the roll into the terminal.

Two Ply receipt Rarely used

No Receipt Prints or it prints garbage characters.

INDICATION

PROBABLE CAUSE/SOLUTION

Light on check reader goes red when a check is swiped and terminal doesn't respond

If check reader light goes RED as check is running through, the check may be too damaged to work. If the check is folded or in any other way not 'Crisp' it could be at fault. See if the customer can give you another one to try. If this is an on going problem the reader could be too close to something electrical. Computers, printers, power supplies generate magnetic fields which interfere with the readers operation. Make sure the reader is at least a foot away from other devices. Turn the power to the reader off and back on again to reset. If the reader still fails it could be going bad. Contact the sales rep for replacement.

light does not go red when check swiped. Light blinks off & back on. Terminal does not respond

The check reader is probably not configured. This applies to all except the RDM and Ingenico Imagers. Make sure the proper configuration check has been run through the reader. A configuration check looks similar to a normal check except it will have a picture of a terminal on it and the name of terminal it is for. Normally the reps will have these to set up the merchant's terminals. If they don't have any please contact us so we can get them out to the rep. When the configuration check is run through the green light will blink several times. Once this is done try it again. If this doesn't work check the cables. On Lip Nurit terminals the check reader cable must be plugged into COM 1 or RS232. Verify it since there are 2 ports that look the same COM 1 & COM 2. On Verifone Tranz 420/460 terminals make sure it is plugged into the jack labeled RS232. On other Zon & Tranz terminals it must be plugged into the printer port. If after configuring and checking cables it still fails then the reader could either be a 'half set' reader which is not compatible or is bad. Another posibility is the file build is incompatable for the service selected on Nurit. This can be corrected by using a different application. The most common ones that fail are the 6 plus and 7 plus applications. A better choice is usually the 6 std and 7 std. It may also be due to the rep not sending the ESC 39 report which shows the application the terminal has. If we build the file with a different application than what it has it may not work correctly. In those cases the rep should re-download from the credit card providor and print the ESC 39 report and send it to us so we can make the necessary corrections.

Check reader will not feed check

If no light is lit on the reader the power supply should be checked. If the power is plugged in, the power supply itself is probably bad. Please contact sales rep to get replaced. If the light is lit but it will not pull the check through then it has a bad check sensor switch. It will need replaced. Contact the sales rep for replacement.

Image Upload Failed

This can be several things.

1, Verify the equipment is connected correctly and is using the correct cables. The cable serial numbers will be listed in the connection diagram if known. The cables will have a small white tag with the serial number on it. If the cable number is wrong it will not work. Nurit Connection   Verifone Connection

2, If the equipment is connected properly make sure the merchant can upload to us by looking at the merchants record. There should be a line in the 'Basic Merchant Info' towards the bottom that says 'Imager On Line' in green. If it is red and says 'Imager not Ready' then call the main office and ask them to add this merchant to the FTP server. That will fix it.

3 'Imager on Line' is there. It will say next to it howmany images received.
< Even if it is one that shows it was working at some point and that our file is built correctly.
  a Ask the person if they need a '9' to dial out, If yes then call the main office to add the 9 to the ISP Phone Number in the Check Imgage section of the download file. Once done do a download.
  bAsk if the terminal was downloaded recently by the credit card provider. If it was then have them print up a new EDC (ESC 43 ) and Terminal Setup (ESC 39) and fax it to us. The credit company usually does not know our setup so it will need reloaded by us. We need the new edc and terminal setup incase there are any changes to the credit card program. Once the file has been rebuilt have the merchant re download the terminal.
 c In some cases the imager may have just lost part of the configuration due to power surges or any number of other things. At this point it may be best to download the terminal again. Make sure ALL steps are followed. The imager will fail if any of them are left out.

4 File Setup. Another possibility is the file is built for the wrong imager. Magtek imagers work differently than the RDM and Ingenico. It uses a 'Bridge Upload' instead of FTP. A way to verify the terminal is seeing the correct type is to press ESC & 3. Use the void key to scroll down to 'CHECK READER' press enter on that. If it asks for a password put in the date as follows DDMM and press enter. The first option should be 'Check RDR Type'. Press Enter on that and it should come back and say either 'RDM is Connected' or 'Magtek is Connected' If it doesnt then the terminal needs downloaded. Look in the merchant record and verify we have the correct type of terminal and imager listed as what they actually have. If its wrong change it and call the office to rebuild the file and have it downloaded again.

5As a last resort if the above does not work you can try to re download the terminal. One step to do differently is when you get to the point where it says 'DOWNLOAD PARAMS' press the 'VOID' key and select 'AUTO LOAD' If the connections are correct, file is built correct, there is a history of images uploaded , it has been downloaded again and it still fails then it may be the imager is damaged. In this case the only thing to do is have the merchant call the rep for a replacement. If the merchant is leasing the imager then the leasing company will usually offer a free replacement. They can call them too. We won't know who the leasing company is but they can check their bank statement and the name will be on there. They can use 800 directory assistance to find them, 800-555-1212.

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