Verifone Omni Assistance

SALE, VOID, BATCH, Returns & Standards

SALE

Qualify Sale	Preliminary
'Payment Plan Calculator'	Prior to doing the sale make sure the customer has their valid state issued ID/Driver license, most recent pay stub, check book, and the complete prior month's bank statement. Use the payment calculator on your GCS merchant page to determine the amount and date of each payment. Ensure the customer's income as shown on their pay stub meets the amount required by the payment calculator.
PROMPTS	YOUR INPUT
CREDIT GLOBAL CHECK	Press the F key next to GLOBAL CHECK. On the following menu press CONVERSION. If GLOBAL CHECK is not on the Menu press the * button until it appears.
SCAN CHECK	Swipe check through reader. On RDM 6000 imagers the check is placed face up with numbers on the right. For all others the check goes in left hand slot with the face of the check facing right. Check reader light should blink on & off. If it turns red try again.
AMOUNT OF SALE	Enter the amount of the check. No single check may be greater than three times any other.
NUMBER OF CHECKS	On Check Dated Today Enter the total number of checks to be run through. On Future Dated Checks Just press enter.
DRIVERS LICENSE	On Check Dated Today Swipe the drivers license through the terminal. If the License does not have a magnetic stripe key in the number. If there are letters press the number key that has the letter and then press the ALPHA key to convert the number to the letter. On Future Dated Check Enter the date the check is to be converted in the format mmddyyyy, no dashes or spaces.
ENTER STATE CODE	On Check Dated Today Enter the state code. Use the table below for the proper state code number. You may also use the 2 letter abreviation instead. On Future Dated Check Enter ZERO ZERO for the state code.
RECEIPT SIGNED	Make sure receipt is filled out completely and signed for the down payment or first check. The receipts for the 2nd,3rd etc. checks will show the dates to be converted and do not need to be signed.

STATE CODES

Alabama 10	Alaska 12	Arizona 14	Arkansas 16	California 18	Colorado 20
Connecticut 22	Delaware 24	Florida 26	Georgia 28	Hawaii 30	Idaho 32
Illinois 34	Indiana 36	Iowa 38	Kansas 40	Kentucky 42	Louisiana 11
Maine 13	Maryland 15	Massachusetts 17	Michigan 19	Minnesota 21	Mississippi 23
Missouri 25	Montana 27	Nebraska 29	Nevada 31	New Hampshire 33	New Jersey 35
New Mexico 37	New York 39	No. Carolina 41	No. Dakota 43	Ohio 44	Oklahoma 45
Oregon 46	Pennsylvania 47	Rhode Island 48	So. Carolina 49	So. Dakota 50	Tennessee 51
Texas 52	Utah 53	Vermont 54	Virginia 55	Wash. DC 56	Washington 57
W. Virginia 58	Wisconsin 59	Wyoming 60

TERMINAL RESPONSES

RESPONSE	MEANING
AUTH NUM xxxxxxG or APPROVED xxxxxxG	The transaction is converted to a debit and guaranteed predicated on compliance. Ensure all documents are complete. 1 Checks are filled out. 2 ARC 90 form is complete. 3 Evidence of income provided. 4 Receipts are complete.
AUTH NUM xxxxxxV or APPROVED xxxxxxV	The transaction is converted to a debit but not guaranteed. Ensure all documents are complete. 1 Checks are filled out. 2 ARC 90 form is complete. 3 Evidence of income provided. 4 Receipts are complete.
NO ACH xxxxV	The transaction was not converted to a debit. Contact GCS for reason.
DECLINED	Transaction rejected. Do not accept sale. Contact GCS for reasons
ALL OTHERS	If you received a response not listed here it may be an error. See the page labeled 'Error Definitions' for your terminal configuration.

ARC 90 Form

Section	Requirement
The ARC 90 form is a contract for the sale. Go to your current month's statement and select the 'A' icon next to the customer's name. Fill in their name and address. Have it signed at the bottom. The sale is done unless you're doing FastTrack. In which case you'll fax the sale documments along with the fasttrack request to GCS the same date as the sale.

VOID A SALE

PROMPTS	YOUR INPUT
Checks entered same day CREDIT GLOBAL CHECK	Follow the same prompts as for a sale except on the global check menu select VOID
FUTURE DATED CHECKS	Future dated checks are voided from your on-line monthly statement. Select the statement month when the transaction was entered. Click on the date link for the transaction you wish to void and select the 'VOID' option. You should receive an affirmative reponse the transaction was voided. If not, please call Global.

BATCH (Required)

PROMPTS

YOUR INPUT

CREDIT
GLOBAL CHECK

From the Global Check menu select IMAGER and UPLOAD Once uploaded press the red X to get to the main menu and select REPORTS Press the key next to Batch Summary

Printing
The terminal will print a report that reflects up to the minute the batch total for the day.

Returns & Standards

Prompt

Your Response

A fax & e-mail from GCS alerting you to a return When an item is returned it becomes a claim and will be listed in the claims section of the merchant record. Each claim will have their status listed and is updated in real time.

If a sale is not honored by your customer's bank respond to the retrieval request sent by GCS within the time limits given. GCS also sends an e-mail to the customer who defaulted asking that they contact the store or us immediately.

Procedure For G code items the limit to respond is generally 3 days but may be shorter if your account is less than 3 months old. An item may be charged back if it doesn't meet the standard of the authorization given, if it's for an uncovered return reason, or the return rate is excessive. Regardless the return reason all claims are pursued for recovery on an equal basis for your benefit.

For V code items they should be responded to as quickly as possible. V codes, although not guaranteed are treated the same as G codes for purposes of recovery and GCS makes every effort to secure payment for the store.

If a customer who has a return wishes to pay the store directly the store must call us prior to accepting payment. Since GCS is attempting recovery it is likely a debit may already be in process against the customer's account. To avoid customers being double charged GCS must be made aware of these situations before funds are accepted.

Standards The following standards apply to maintain a G code status.

1 The sale must be done correctly.
2 The documents for the sale must be accurate and complete.
3 GCS must have received the documents within the time limits given.
4 The return reason must be for a covered reason.**
5 The store return rate in monetary value (bounced items) is under 10% *

The following standards apply to maintain a V code status.

1 The sale must be done correctly.
2 The documents for the sale must be accurate and complete.
3 GCS must receive the documents in order to attempt recovery.
4 The transaction can not be disputed by the customer.

GCS may alter an approval given if it's discovered there are items that would negatively impact the customer's ability to meet the payment plan. If this occurs the merchant will be notified via e-mail and or fax immediately.

* The recovery rate on prior returns may offset this permitting a higher allowed return rate.
** Covered returns are NSF, Closed, Frozen, Invalid, No Account, Duplicate. and Refer.
Others are on a case by case basis.

Claims Payment On compliant G code items they are paid by not charging back or they are funded on or about the 10th or 25th of the month. V code transactions are paid once recovered from the customer. Status of recovery on any item is available in the claims section of the merchant record.

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Prompt	Your Response
A fax & e-mail from GCS alerting you to a return	When an item is returned it becomes a claim and will be listed in the claims section of the merchant record. Each claim will have their status listed and is updated in real time. If a sale is not honored by your customer's bank respond to the retrieval request sent by GCS within the time limits given. GCS also sends an e-mail to the customer who defaulted asking that they contact the store or us immediately.
Procedure	For G code items the limit to respond is generally 3 days but may be shorter if your account is less than 3 months old. An item may be charged back if it doesn't meet the standard of the authorization given, if it's for an uncovered return reason, or the return rate is excessive. Regardless the return reason all claims are pursued for recovery on an equal basis for your benefit. For V code items they should be responded to as quickly as possible. V codes, although not guaranteed are treated the same as G codes for purposes of recovery and GCS makes every effort to secure payment for the store. If a customer who has a return wishes to pay the store directly the store must call us prior to accepting payment. Since GCS is attempting recovery it is likely a debit may already be in process against the customer's account. To avoid customers being double charged GCS must be made aware of these situations before funds are accepted.
Standards	The following standards apply to maintain a G code status. 1 The sale must be done correctly. 2 The documents for the sale must be accurate and complete. 3 GCS must have received the documents within the time limits given. 4 The return reason must be for a covered reason.** 5 The store return rate in monetary value (bounced items) is under 10% * The following standards apply to maintain a V code status. 1 The sale must be done correctly. 2 The documents for the sale must be accurate and complete. 3 GCS must receive the documents in order to attempt recovery. 4 The transaction can not be disputed by the customer. GCS may alter an approval given if it's discovered there are items that would negatively impact the customer's ability to meet the payment plan. If this occurs the merchant will be notified via e-mail and or fax immediately. * The recovery rate on prior returns may offset this permitting a higher allowed return rate. ** Covered returns are NSF, Closed, Frozen, Invalid, No Account, Duplicate. and Refer. Others are on a case by case basis.
Claims Payment	On compliant G code items they are paid by not charging back or they are funded on or about the 10th or 25th of the month. V code transactions are paid once recovered from the customer. Status of recovery on any item is available in the claims section of the merchant record.