DownLoad Failure | QUICK CHECK LIST |
Indication | Remedy |
LOST COM W HOST, NO ENQ, NO LINE | It is probably an issue with the phone line. These readers are very sensitive to the signal being strong. If there are any devices connected to the same line such as fax machines or computers they need to be completely disconnected. That will normally fix those type errors. Once corrected press CLEAR. The terminal will say RETRY 1=Yes 2=No. Press 1. |
SERIAL NOT FOUND | The wrong merchant number was entered for the serial number. Start over and make sure the correct merchant number is entered for the serial number. |
APP NOT FOUND | The wrong application name was entered (GCS101). Start over and make sure it is correct. |
APP CORRUPTED | This is usually due to noisy phone lines. The application was not cleanly loaded. You will have to start over. Insure there are no other devices on the same line. Even if they are not running disconnect everything else. |
PRINTER PRINTS GARBAGE | The printer should be turned off and back on. If that does not correct it then the printer is not configured to talk to the terminal correctly. There is no way to fix that except through the printer manufacturer. |
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